Veteran benefits operations

Claims, developed evidence-complete.

Evidence gathering, records assembly, gap-checking, claimant follow-up — the development work that slows a claim, assembled submission-ready and routed through your representatives before anything is filed.

Book a briefing →See the workflow

No rip-and-replace

Runs on top of your case-management system.

No rip-and-replace — finished development work is delivered into the case system your team already runs in. The system sits over your existing stack; there is nothing new for your team to operate.

The work

Three workflows. Your people approve every one.

  • CLAIMS DEVELOPMENT

    Evidence gathered, organized, and gap-checked into a submission-ready packet.

    Accredited rep approves

    In development
  • RECORDS ASSEMBLY

    Service and medical records read and indexed against the claimed conditions, missing items flagged.

    Rep reviews

    In development
  • RATING-RATIONALE SUMMARY

    Decision letters read and summarized into a plain-language rationale with the cited evidence.

    Rep decides

    In development

In development means we prove each one on your real caseload in shadow mode before it touches a live claim. Only our privileged-litigation intake and chronology work runs in operation today. The system develops and packages evidence — it never decides eligibility.

The deliverable

What lands on the rep's desk.

Claim development — Packet readySpecimen
Condition claimed
Tinnitus, secondary to in-service noise exposure
Evidence on file
DD-214 · audiology exam 05/19 · buddy statement
Gap identified
No nexus letter — flagged for request
Status
Packet ready — pending rep review

Structure real, contents synthetic.

Is this you?

Built for one kind of operation.

  • Claim volume and records work are the constraint on your throughput, not the advocacy.
  • Reps spend the day chasing records and checking completeness instead of representing claimants.
  • You run on a case-management system you are not going to replace.
  • Veteran records carry sensitive personal and medical data that rules out generic AI.

If claims development isn't your bottleneck, this isn't your page — and we'll say so on the call.

The boundary

Veteran records stay in your boundary.

Single-tenant, your keys

Your workload runs in a dedicated environment that is yours alone, under customer-held encryption keys.

No model provider in the chain

Open-weight models we run inside your boundary — claimant records never reach a third-party model provider. Enforced in code, not promised in a policy.

Egress-deny by architecture

A fail-closed gateway classifies every request before inference; anything that can't be served inside your boundary is refused.

Veteran records carry sensitive personal and medical information — every request is classified before inference and served inside your boundary, never sent to a third-party model provider. Approved frontier models may handle non-sensitive tasks when your policy allows — the hard line holds only where the data is privileged or regulated.

Frameworks

  • SOC 2 Type II
  • ISO 27001
  • HIPAA / HITECH

Architecture built to meet these standards — formal certification in progress.

Read the full trust & security posture →

How it starts

No demo. A bounded pilot on your real caseload.

  1. 01 · Discovery

    A listening call on where claims development actually stalls. No fit, we say so.

  2. 02 · Risk classification

    Every data class mapped to where it may be processed before anything is built.

  3. 03 · Shadow mode

    The system runs alongside your team on your real caseload, with zero external effect.

  4. 04 · Human-reviewed pilot

    Live work with a representative approving every output — nothing is filed unreviewed.

  5. 05 · ROI review

    Measured against your own baseline. We expand deliberately, or we stop.

Scope and pricing are set in the briefing, against your own baseline — never a list price.

See the full nine-step method →

Next

One of the operations we run.

Veteran benefits operations is one of the document-heavy, high-trust operations Miko runs — the same evidence-complete, human-approved model extends across the others under Solutions. None is live until it's proven on your real work.

Run by the engineer who built it — Eric Yun designs Miko's inference, routing, and approval gates personally, and operates Pleadly under attorney-client privilege today.

Bring one claim file to the briefing.

We'll walk a development packet, the boundary, and a sample deliverable — under NDA, candidly.

Book a briefing →